Storing them in a dry place minimizes the risk of fungal and bacterial growth, which can occur in damp conditions. Heat can degrade the quality of treats and promote bacterial activity. A cool storage area helps slow these processes and prolongs the treats' shelf life. Exposure to air and light can cause oxidation, which affects the flavor, texture, and nutritional value of the treats . Our treats do not contain preservatives, so we recommend storing them in a cool, dry place or refrigerating them to ensure they remain safe and enjoyable for your pets for as long as possible.

Chef Lara 's line of chewy bites should be stored refrigerated as they are not dehydrated and are more sensitive to moisture and heat. If two weeks have passed since opening the bag and your kittens still have treats left, we recommend storing them in the freezer. Thaw them at room temperature before feeding them to your kittens.

No, our products are not a substitute for your pet's regular food. Our treats are intended to be used as rewards or during training. They are not a food substitute as they do not cover all of your pet's daily nutritional needs. It is important to read the ingredients in our products and consult your veterinarian before using them.

Yes. If your pet is allergic or sensitive to any of the ingredients in our recipes, we can remove, add, or substitute them so your pet can enjoy a delicious treat. A minimum purchase may apply depending on the order. Contact us or email us at smartpaws.pr@outlook.com .

Yes. Currently, we ship to Puerto Rico and the United States for standard shipping. We are a small company and hope to be able to offer this service free of charge as we continue to grow.

Unfortunately, we do not accept returns or exchanges as these products are perishable. If you have any questions or concerns about any of our products, you can contact us through the Contact section or by email at smartpaws.pr@outlook.com .

Processing Time
Orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Delivery Times
Estimated delivery times depend on the chosen destination. Please note that delivery times may vary due to carrier delays or unforeseen circumstances.

Shipping Cost
Standard shipping costs for Puerto Rico and the United States are $4.

Order tracking
Once your order ships, you'll receive a tracking number via email to monitor its progress.

Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us at smartpaws.pr@outlook.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.